Refund & Cancellation Policy

VISTIX provides custom digital services scoped individually to each client's project. Because each project is customized rather than a pre-made product, refund eligibility also depends on how much work has already been carried out at the time a request is made — this is explained below.

1. Before work begins

If a refund or cancellation request is submitted within the 3-day window and work on the project has not yet started, the payment is eligible for a full refund.

2. After work has started

If work on the project has already started at the time a request is submitted (even within the 3-day window), the request is still accepted, but eligibility for a refund reflects the work already carried out. Any portion of work already completed is not refundable; only the remaining, not-yet-started portion of the project may be considered for a refund.

3. If part of the project has been delivered

If part of the deliverables has already been completed and shared with the client, that delivered portion is considered fulfilled and is not refundable. This applies whether or not the full 3-day window has passed.

4. After final delivery

Once the final files for a project have been delivered and accepted, the project is considered complete and is not eligible for a refund. At that stage, requests are handled as revisions under our Terms & Conditions rather than as a refund.

5. How to request a cancellation or refund

To request a cancellation or refund, contact us through our Contact page within 3 days of your order date, with your project details and the reason for the request.

6. How requests are handled

We review each request individually based on the stage of the project at the time it was submitted, and respond within 3 business days of receiving the refund request.