Service Delivery Policy

1. Digital services

All VISTIX services are delivered digitally. No physical products are shipped as part of any service.

2. Starting a project

A project begins once you reach out through our Contact page, we confirm the scope of work together, and any materials required from you (footage, images, brand assets, or instructions) have been shared.

3. Materials you may need to provide

Depending on the service, you may need to send raw footage, images, brand guidelines, or written direction. We'll let you know exactly what's needed once the project is scoped.

4. Delivery of final files

Completed work is delivered digitally via the method agreed with you (such as a download link or file-sharing service), in the format appropriate to the service requested.

5. Delivery timeline

This timeline begins once all materials and information required from you (footage, images, brand assets, or instructions) have been received — not from the date of order. An estimated delivery time within this range will be confirmed with you once the project is scoped.

6. Communication during the project

We'll keep you updated on progress as appropriate for the size of the project, and you can reach out at any time via our Contact page.

7. Revisions

Reasonable revision requests within the agreed scope are part of the delivery process. See our Terms & Conditions for details on revision rounds.

8. Effect of delays on your end

If a project depends on materials or feedback from you and these are delayed, the delivery timeline will move accordingly — we'll let you know if this happens.